Shipping policy

Shipping Policy – Nuraal.pk

Thank you for shopping at Nuraal.pk. We are committed to delivering your orders safely and on time. Please read our Shipping Policy carefully.

1. Shipping Coverage

We currently deliver across Pakistan through trusted courier partners.

2. Order Processing Time

  • Orders are processed within 1–3 business days after confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

3. Delivery Time

Estimated delivery times:

  • Major cities: 2–5 business days

  • Remote areas: 5–7 business days

Delivery times may vary due to weather conditions, courier delays, or public holidays.

4. Shipping Charges

  • Shipping charges may vary depending on location and order size.

  • Free shipping promotions may be offered on selected orders or campaigns.

Any applicable shipping fee will be shown at checkout.

5. Order Tracking

Once your order is shipped, you may receive a tracking number via SMS, WhatsApp, or email to track your parcel.

6. Failed Deliveries

Please ensure your shipping details and contact number are correct.

If:

  • The customer is unavailable,

  • The address is incomplete,

  • Or the parcel is refused,

the order may be canceled or additional delivery charges may apply.

7. Delayed or Lost Shipments

While we work with reliable courier services, Nuraal.pk is not responsible for delays caused by:

  • Courier issues

  • Natural disasters

  • Public holidays

  • Unforeseen circumstances

If your order is significantly delayed or lost, please contact our support team for assistance.

8. Damaged Packages

If your package arrives damaged:

  • Contact us within 24 hours of delivery

  • Share clear photos of the package and product

We will review the issue and assist accordingly.

9. International Shipping

Currently, Nuraal.pk only ships within Pakistan.

10. Contact Us

For shipping-related questions or support, contact us:

Thank you for choosing Nuraal.pk.